Amazon Web Services experienced a widespread outage on Tuesday, affecting thousands of users across different websites and streaming platforms.
AWS provides cloud computing services to many governments, universities, and enterprises. The outage impacted Amazon’s ability to provide regular updates while it fixed the issue.
“We see the impact on multiple AWS APIs in the US-EAST-1 region,” reads a notice on the Amazon Web Services status webpage. “This issue also affects some of our monitoring and incident response tools, which delays our ability to provide updates. ”
The notice later said the root cause had been identified and that Amazon was “actively working on recovery.”
“We have identified [the] root cause of the issue causing service and console API issues in the US-EAST-1 region and are starting to see signs of recovery. We don’t have an ETA for a full recovery at this time.”
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The outage began mid-morning on the US East Coast, Doug Madory, director of internet analytics at network intelligence firm Kentik Inc, told The Associated Press.
“AWS is the largest cloud provider and us-east-1 is their largest data center, so any disruption there has big impacts on many popular websites and other internet services,” Madory said.
Madory said he didn’t believe the outage was anything nefarious. He said a recent cluster of outages at providers that host major websites reflects the changing networking industry.
Downdetector.com, which tracks outages from various websites and service providers, showed nearly 30,000 incidents of people reporting issues with Amazon. According to the website, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ have reported issues.
Customers trying to book or change trips with Delta Air Lines were having trouble logging into the airline.
“Delta is working quickly to restore functionality to our AWS-supported phone lines,” spokesperson Morgan Durrant said. The airline apologized and encouraged customers to use its website or mobile app instead.
Dallas-based Southwest Airlines said it moved to West Coast servers after some airport-based systems were affected by the outage. South West spokesman Brian Parrish said there were no major flight disruptions.
Amazon’s Ring security cameras, Chime mobile banking app and iRobot robot vacuum cleaner were also affected by the outage.
Ring tweeted earlier that it was aware of the service disruption affecting the company.
“We apologize for the inconvenience and appreciate your patience and understanding,” the company said.
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The extent to which the federal government was affected remains unclear. Fox Business has contacted Amazon for more information and will update this story accordingly.
The Associated Press contributed to this report.