Online Services (Yonhap)

The Ministry of Science and ICT on Tuesday unveiled a directive on a revised law requiring Netflix and other tech giants to improve the quality of their online service.

Last December, South Korea passed a revision to the law holding online content service providers liable if they fail to maintain stable services amid growing complaints against streaming giants Netflix and Google after that their services have experienced a number of outages.

The revised law, informally dubbed the “Netflix Law” in the country, stipulates that major online content providers including Google, Meta Platforms and Netflix, as well as local rivals Naver, Kakao and Wavve, are also required to report the service errors at the Ministry of ICT.

Under the new directive, online content service providers are advised to ensure sufficient network capacity and notify local users in Korean in the event of a service outage or error.

Netflix and other service providers are also advised to strengthen service error checking to preemptively detect such issues and allocate storage to recover content when an error occurs.

On December 14 last year, several Google services, including YouTube, Gmail and Google Calendar, were down for about an hour worldwide due to an error in the authentication system. The company posted a statement on its English-language Twitter account, but did not notify local users. (Yonhap)

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